Medical Sales and Relations Manager
Ho Chi Minh city, Viet Nam
Full Time
Senior Manager/Supervisor
Company Description
Obagi Medical provides transformational skin care products formulated to minimize signs of skin aging, address dark spots, hyperpigmentation, fine lines and wrinkles. At Obagi, breakthrough innovation begins with a deep understanding of skin biology. Our approach ensures our skincare advances work in multi-faceted ways to support skin health for everyone.
Job Description
1. Strategic Sales Management
• Develop and execute strategic sales plans aligned with business objectives.
• Deliver key commercial KPIs including SKU penetration, order size/frequency, and new business acquisition.
• Identify high-potential customers and drive adoption of top medical device SKUs.
• Track performance and adjust strategies to ensure regional targets are consistently met.
2. Medical Relations & Stakeholder Engagement
• Build and maintain strong partnerships with key opinion leaders (KOLs), hospital decision-makers, and HCPs.
• Establish and manage medical advisory boards to support product credibility, feedback, and market adoption.
• Act as a credible medical liaison to strengthen brand trust within the healthcare community.
3. Product Storytelling & Scientific Communication
• Champion the medical story behind products through engaging, evidence-based messaging.
• Collaborate with marketing and medical affairs to translate clinical data into compelling, field-ready narratives.
• Support development of promotional materials that resonate with medical professionals.
4. Training & Capability Building
• Design and deliver impactful product and disease area training to internal sales teams and external stakeholders.
• Ensure sales representatives are confident and scientifically accurate in their communication.
• Partner with medical experts to host seminars, workshops, and knowledge-sharing sessions.
5. Market Intelligence & Strategy
• Monitor and analyze market trends, competitor activity, and customer needs.
• Provide insights to inform strategic decisions on pricing, positioning, and product lifecycle planning.
• Identify and explore new opportunities within hospitals, clinics, and pharmacies.
6. Customer Relationship & Key Account Management
• Nurture long-term partnerships with strategic accounts to enhance customer satisfaction and retention.
• Lead customer engagement plans to support loyalty and ongoing business growth.
• Ensure consistent service standards across accounts through regular interactions and follow-up.
7. Cross-Functional Collaboration
• Work collaboratively with Medical, Marketing, Regulatory, Supply Chain, and Finance teams to ensure operational excellence.
• Coordinate cross-functional support for timely product launches, regulatory approvals, and inventory management.
8. Reporting & Forecasting
• Provide regular updates on sales performance, market feedback, and product uptake.
• Deliver accurate forecasts and business insights to senior management.
Background requirements
Obagi Medical provides transformational skin care products formulated to minimize signs of skin aging, address dark spots, hyperpigmentation, fine lines and wrinkles. At Obagi, breakthrough innovation begins with a deep understanding of skin biology. Our approach ensures our skincare advances work in multi-faceted ways to support skin health for everyone.
Job Description
1. Strategic Sales Management
• Develop and execute strategic sales plans aligned with business objectives.
• Deliver key commercial KPIs including SKU penetration, order size/frequency, and new business acquisition.
• Identify high-potential customers and drive adoption of top medical device SKUs.
• Track performance and adjust strategies to ensure regional targets are consistently met.
2. Medical Relations & Stakeholder Engagement
• Build and maintain strong partnerships with key opinion leaders (KOLs), hospital decision-makers, and HCPs.
• Establish and manage medical advisory boards to support product credibility, feedback, and market adoption.
• Act as a credible medical liaison to strengthen brand trust within the healthcare community.
3. Product Storytelling & Scientific Communication
• Champion the medical story behind products through engaging, evidence-based messaging.
• Collaborate with marketing and medical affairs to translate clinical data into compelling, field-ready narratives.
• Support development of promotional materials that resonate with medical professionals.
4. Training & Capability Building
• Design and deliver impactful product and disease area training to internal sales teams and external stakeholders.
• Ensure sales representatives are confident and scientifically accurate in their communication.
• Partner with medical experts to host seminars, workshops, and knowledge-sharing sessions.
5. Market Intelligence & Strategy
• Monitor and analyze market trends, competitor activity, and customer needs.
• Provide insights to inform strategic decisions on pricing, positioning, and product lifecycle planning.
• Identify and explore new opportunities within hospitals, clinics, and pharmacies.
6. Customer Relationship & Key Account Management
• Nurture long-term partnerships with strategic accounts to enhance customer satisfaction and retention.
• Lead customer engagement plans to support loyalty and ongoing business growth.
• Ensure consistent service standards across accounts through regular interactions and follow-up.
7. Cross-Functional Collaboration
• Work collaboratively with Medical, Marketing, Regulatory, Supply Chain, and Finance teams to ensure operational excellence.
• Coordinate cross-functional support for timely product launches, regulatory approvals, and inventory management.
8. Reporting & Forecasting
• Provide regular updates on sales performance, market feedback, and product uptake.
• Deliver accurate forecasts and business insights to senior management.
Background requirements
- Bachelor's degree in Pharmacy, Life Sciences, or a related field.
- Minimum of 8 years of sales experience in the pharmaceutical or medical industry
- Direct sales, B2B, dermatological, skin care or specialty pharmaceutical sales and sales management experience, strongly preferred
- Proven leadership skills with experience managing sales teams.
- Excellent communication, negotiation, and analytical skills.
- Skilled at applying past learnings and knowledge to new situations
- Demonstrated professional standards and unwavering integrity and ethical conduct
- Excellent negotiation skills
- Ability to perceive problems and react quickly to effect solutions
- Demonstrated ability for creative thinking
- Skilled at providing feedback in an open, honest, and supportive manner.
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